What payment methods do you accept?
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Apple Pay, Samsung Pay, Google Pay and Paypal
When will my order be shipped?
We deliver within Singapore only and all orders are shipped within 3-5 working days. If you have placed the order over the weekend, the package may not ship until the following Tuesday of the coming week.
How do I cancel my online order?
Please send us a message via whatsapp at (65)88529844 or email us at enquiry@imssg.com, so we can assist you with cancelling your order.
I accidentally put in the wrong shipping address! How can I change that?
Please send us a message via whatsapp at (65)88529844 or email us at enquiry@imssg.com and have your order confirmation number ready. If the order hasn’t shipped already, we will happily change the address for you.
Returns / Exchanges
How do I return or exchange my order?
Please send the item back to us to the address provided on the packing slip or return form, and circle the item that you are returning/exchanging. Let us know if you would prefer a refund or exchange. Upon inspection of the item, we will follow your instructions for either a return or exchange. Please allow 3-10 business days to process the order. Please note that you will be responsible for all shipping costs.
Can I return my headphones to you if I bought them from a retail store?
If you purchased your product through a certified dealer, please follow their listed return policy for any exchanges or returns.
Warranty
We offer a 1-year Limited Warranty for Manufacturer’s Defects. See details here. If you believe you have received a defective product upon arrival, please contact us immediately at (65) 8857 0421 or email enquiry@imssg.com for further instructions.
After Sales Service
Where is your Service Centre?
60 Marsiling Road, SKM Building, Level 1, Singapore 739107
Whatsapp: (65) 8857 0421
What are your Operational Hours?
Mon-Fri 10:00 am – 5:30 pm, closed on Saturday, Sunday & Public Holidays.